Support

DAAKYI Cloud Support

Get assistance with cloud access, infrastructure services, technical issues, managed cloud operations, and security-related service questions.

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What we support

Account & Access

Cloud account access, authorized users, authentication and tenant access.

Technical Support

Compute, networking, storage, backup and platform behavior.

Managed Cloud Support

For Managed Cloud customers — scope depends on your Managed Cloud agreement.

Security Support

Security alerts, security-service questions, suspected security events and configuration.

Billing & Commercial

Quotations, invoices, commercial terms and service changes.

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Severity classification does not by itself establish contractual response times. Applicable service levels are defined in the customer's service agreement.

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