DAAKYI Cloud provides several channels depending on what you need.

Support channels

• Support requests — submit at daakyicloud.com/support for account, technical, security, managed cloud, or billing issues
• Service status — check daakyicloud.com/status for the current operational state of platform services
• Documentation — this library covers day-to-day operations of your environment
• Kasara assistant — the on-site assistant can answer platform questions and point you to the right page

Classifying impact

When submitting a support request you can classify business impact as Critical, High, Normal, or Request. Classification helps the team prioritize; it does not by itself establish contractual response times — applicable service levels are defined in your service agreement.