Terms of Service

01.Acceptance of Terms

By accessing daakyicloud.com or using any DAAKYI Cloud service, you agree to be bound by these Terms of Service and our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the website or services.

02.The Services

DAAKYI Cloud provides cloud infrastructure services including compute, storage, networking, databases, AI/ML, and developer tooling, delivered from regions across Africa and beyond. Service descriptions, specifications, and pricing published on this website are for information purposes and may be updated from time to time. Enterprise agreements, service level commitments, and support tiers are governed by the applicable signed agreement between you and DAAKYI.

03.Accounts & Eligibility

To use DAAKYI Cloud services you must create an account with accurate, complete information and keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account, including activity by team members you invite. Notify us immediately at security@daakyicloud.com of any unauthorized use.

04.Acceptable Use

You agree to use the website and services lawfully and responsibly. You must not:

• Violate any applicable law or regulation, or infringe the rights of others.
• Attempt to probe, scan, or test the vulnerability of our systems without written authorization.
• Distribute malware, launch denial-of-service attacks, or interfere with the integrity of the services.
• Use the services to send unsolicited bulk communications or host deceptive content.
• Resell or sublicense the services except as expressly permitted in a signed partner agreement.

05.Fees & Payment

Paid services are billed according to the pricing published at daakyicloud.com/pricing or your enterprise agreement. Usage-based charges accrue as you consume resources and are invoiced monthly in arrears unless otherwise agreed. Prices exclude applicable taxes, which are your responsibility. Overdue amounts may result in suspension of services after notice.

06.Service Availability

We engineer for exceptional reliability and high availability across core services. Specific uptime commitments, maintenance windows, and remedies (including service credits) are defined in the Service Level Agreement applicable to your subscription tier. Scheduled maintenance is announced in advance by email and through the management console.

07.Intellectual Property

DAAKYI and its licensors own all rights in the website, services, documentation, and DAAKYI trademarks. You retain full ownership of your data and content. You grant us only the limited rights needed to operate the services on your behalf — we never access, use, or move customer data except as instructed by you or required by law.

08.Confidentiality & Data Protection

Each party agrees to protect the other's confidential information with at least the same care it uses for its own. Our handling of personal data is described in the Privacy Policy and, for enterprise customers, in a Data Processing Addendum. Customer data stored in a designated region remains in that region unless you configure otherwise.

09.Disclaimers

Except as expressly stated in a signed agreement, the website and services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Website content is for general information and does not constitute professional advice.

10.Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or data. DAAKYI's total aggregate liability arising out of or related to these Terms will not exceed the amounts paid by you to DAAKYI in the twelve (12) months preceding the event giving rise to the claim.

11.Termination

You may stop using the services at any time. We may suspend or terminate access for material breach of these Terms after reasonable notice and opportunity to cure, or immediately where required to protect the platform or comply with law. Upon termination, you may export your data within the retrieval window described in your service agreement.

12.Governing Law & Disputes

These Terms are governed by the laws of the Republic of Ghana, without regard to conflict of law principles. Disputes will first be addressed through good-faith negotiation; unresolved disputes will be submitted to arbitration in Accra, Ghana under the rules of the Ghana Arbitration Centre, unless your enterprise agreement specifies otherwise.

13.Changes to These Terms

We may revise these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date, and where appropriate, notified to account holders. Continued use of the website or services after changes take effect constitutes acceptance.