Privacy Policy

01.Information We Collect

We collect information you provide directly to us and information generated through your use of our website and services.

• Contact details you submit through forms — name, email address, phone number, company, and job title.
• Newsletter and resource download information — your email address and, where provided, your name and company.
• Usage data — pages visited, time on page, referring URLs, browser type, and device information collected through standard web technologies.
• Communications — records of correspondence when you contact our sales or support teams.

02.How We Use Your Information

We use the information we collect to operate, improve, and personalize our services, and to communicate with you.

• Respond to sales inquiries, demo requests, and support questions.
• Send newsletters, product updates, and educational content you have opted into. You can unsubscribe at any time.
• Analyze website performance and improve content, navigation, and user experience.
• Protect the security and integrity of our platform, and detect and prevent fraud or abuse.

03.Data Residency & Sovereignty

DAAKYI Cloud is built Africa-first. Personal data collected through this website is processed in our Accra (Ghana) region by default, with strict data residency controls. Where data must be transferred across borders — for example, to serve customers in other regions — we apply contractual safeguards and encryption in transit (TLS 1.3) and at rest (AES-256).

We honor applicable data protection laws in the jurisdictions where we operate, including Ghana's Data Protection Act, Nigeria's NDPA, and the EU GDPR for European visitors.

04.Cookies & Tracking

We use a minimal set of cookies and similar technologies to keep the website functional and understand how it is used.

• Essential cookies — required for core site functionality such as remembering your preferences.
• Analytics cookies — help us understand aggregate visitor behavior. These do not identify you personally.
• We do not sell your personal information or use third-party advertising trackers on this website.

05.Sharing of Information

We do not sell, rent, or trade your personal information. We share it only in limited circumstances:

• With service providers who process data on our behalf (e.g., email delivery, analytics) under strict confidentiality agreements.
• When required by law, regulation, legal process, or enforceable governmental request.
• In connection with a merger, acquisition, or sale of assets, with notice to you where required.

06.Data Retention

We retain personal information only as long as necessary for the purposes described in this policy. Contact form submissions and lead records are retained for up to 36 months from your last interaction with us, after which they are deleted or anonymized. Newsletter subscriptions are retained until you unsubscribe.

07.Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Deletion — request that your personal data be erased.
• Objection & restriction — object to or restrict certain processing activities.
• Portability — receive your data in a structured, machine-readable format.
• To exercise any of these rights, email privacy@daakyicloud.com. We respond to verified requests within 30 days.

08.Security

We protect your information with industry-leading safeguards: encryption in transit and at rest, strict access controls, network segmentation, continuous monitoring, and regular independent security reviews. Our security program is designed with recognized frameworks such as ISO/IEC 27001 and SOC 2 in mind. Learn more on our Security page.

09.Children's Privacy

Our website and services are intended for business use and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it promptly.

10.Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be highlighted on this page with an updated "Last updated" date. Your continued use of the website after changes take effect constitutes acceptance of the revised policy.