Getting Cloud Support
The right channel for every kind of issue.
When something is wrong or you need a change you cannot make yourself, DAAKYI Cloud support is the channel.
Channels
- Support requests — daakyicloud.com/support, with categories for Account & Access, Technical, Security, Managed Cloud, and Billing & Commercial
- Service status — daakyicloud.com/status for the current operational state of platform services
- Documentation — this library, for day-to-day operational questions
- Your DAAKYI account contact — for commercial and service-scope discussions
Writing an effective request
- Name the affected VM, network or resource exactly as it appears in the console
- Describe what you expected, what happened, and when it started
- Classify business impact honestly (Critical / High / Normal / Request)
- Never include passwords, private keys or MFA codes in a request
Managed Cloud customers can raise operational changes (VM changes, restores, network changes) through support as part of their agreed scope.